We're confident you'll love Trace's Oats. If your first order isn't for you, email us at hello@tracesoats.com within 30 days of purchasing and we'll make it right.

Didn't love a flavor? Tell us which one and we'll send you a different flavor at no cost.

Still not for you? We'll refund you. For orders over $30, we’ll email you return instructions. You’ll be responsible for purchasing the return shipping label and sending back your unopened packs. We’ll issue a full refund for your order within 2 business days of the carrier scanning your package.

Your package must be scanned by the carrier within 10 days of receiving the return instructions. If it isn’t, the refund request will be closed, and the order will no longer be eligible for the Taste Guarantee. Return shipping costs are nonrefundable.The Taste Guarantee applies to your first order only, limit one per customer and household. Refunds go to your original payment method and are calculated on the price paid after any discounts; free promotional items aren't refundable. Refunds on returned orders are issued after carrier scan, and we may verify returns before processing. If your first order was a subscription, claiming the guarantee cancels the subscription.

Subscriptions. You can cancel your subscription anytime — canceling stops all future renewals. Subscription renewals aren't eligible for the Taste Guarantee. If a renewal order has been charged but hasn't shipped yet, we'll cancel it and refund you in full. Once a renewal order has shipped, it can't be canceled or refunded — but your cancellation still applies to all future orders.

Questions or problems with your order? Email us at hello@tracesoats.com and we'll do our best to help.